Terms of Service
Last updated: October 8, 2026
1. Agreement to these terms
These Terms of Service ("Terms") govern your access to and use of OneRosta, a shift scheduling service for support teams, operated at onerosta.com (the "Service"). By creating an account, starting a trial, or using the Service, you agree to these Terms. If you are entering into this agreement on behalf of a company, you confirm you have authority to bind that company.
2. Your account and workspace
You must provide accurate account information and keep your password secure. Each workspace belongs to the company that created it. You are responsible for the activity of every member you invite, and for keeping member roles and permissions up to date. You may not use the Service for unlawful purposes or to process content you have no right to process.
3. Plans, trials and billing
OneRosta offers a Free plan with a 14-day full-feature trial, a Pro plan, and an Enterprise plan. Pro plans are billed per workspace, per month. Fees, member limits and plan features are shown on the pricing page and may change with notice. If payment fails, we provide a 7-day grace period before the workspace moves to a read-only state. Cancelled subscriptions keep Pro access until the end of the paid period.
4. Your data
You retain all rights to the data you and your team members enter into the Service, including schedules, team details and coverage settings. We use it only to operate and improve the Service, as described in our Privacy Policy. Workspaces are fully isolated from one another. You can export your schedules and hours at any time on paid plans.
5. Service availability
We work to keep OneRosta available around the clock, but we do not guarantee uninterrupted service. The Service may be modified, interrupted or discontinued, in whole or in part, with notice where practical. You are responsible for maintaining schedules and staffing decisions appropriate for your operations; OneRosta is a scheduling aid and does not guarantee coverage outcomes.
6. Termination
You may stop using the Service and close your workspace at any time. We may suspend or terminate accounts that violate these Terms, that fail to pay amounts due, or that create risk or legal exposure for us or other customers. Where lawful, we will notify you of suspension or termination and its reason.
7. Disclaimers and liability
The Service is provided "as is" without warranties of any kind, to the maximum extent permitted by law. To the extent permitted by law, OneRosta is not liable for indirect, incidental or consequential damages, and our total liability arising out of or relating to the Service is limited to the amounts you paid us in the 12 months before the claim.
8. Changes to these Terms
We may update these Terms from time to time. When changes are material, we will notify workspace owners by email or in the Service before they take effect. Continuing to use the Service after changes take effect means you accept the updated Terms.
9. Contact
Questions about these Terms can be sent from the Help Center in the app, or by email to support@onerosta.com.