Schedule by channel
Knowing who is on shift is only the start. Set separate staffing targets for chat, phone and email.
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Comparison guide · Deputy vs OneRosta
Built for remote 24/7 support, not a punch-clock workflow.
Deputy brings together scheduling, attendance and workforce tools for hourly teams. OneRosta focuses on support channels, clear timezone views and a fair roster for distributed teams.
$14/month · up to 15 membersNo per-seat feesDemo needs no sign-up
One rota. Every support channel.
Sample coverage targets metLive Chat
00:00–08:00 UTC
1 / 1 assigned
Phone
08:00–16:00 UTC
1 / 1 assigned
16:00–00:00 UTC
1 / 1 assigned
Illustrative roster, not a forecast or an SLA guarantee.
The core difference
Hourly workforce operations or support-channel coverage?
Deputy
Deputy is a strong option when scheduling needs to connect with attendance, labor rules and payroll. Remote support leads should compare those needs with channel-level coverage planning.
OneRosta
A lightweight roster for remote support teams. Set hourly staffing targets, balance channel hours, review leave and publish schedules your team can read in local time.
The head-to-head comparison
Different tools, different strengths. Compare the workflow—not just the starting price.
| Capability | OneRosta | Deputy |
|---|---|---|
| Pricing | $14/month flat for up to 15 members | Draft rates: $5 Lite / $6.50 Core / $9 Pro per user |
| Primary workflow | Remote support channel coverage | Hourly workforce scheduling and attendance |
| Timezone views | Company and local agent views | Location-based scheduling; verify team workflow |
| Channel balancing | Chat, Phone, Email and Extra Tasks | Shifts, roles, areas and locations |
| Coverage alerts | Hourly channel headcount deficits | Open shifts and labor management tools |
| Leave | Requests, approvals and roster visibility | Leave and workforce management |
| Attendance | No GPS or biometric tracking | Mobile clocks and kiosk options |
Provider sources:Deputy pricing
Comparison prepared October 2026. Prices and plan inclusions can change. Illustrative draft assumptions are labeled in the calculator.
What changes for your support team
One shift, multiple local clocks
Agents can see their local hours while leads check the company view. The underlying shift remains the same.
Predictable workspace costs
Compare Deputy Core using the draft’s $6.50/user rate and $30 minimum assumption. OneRosta Pro remains $14 for up to 15 members.
Keep attendance separate if needed
OneRosta is not a replacement for payroll compliance or an attendance system. Use it when your scheduling priority is support coverage.
See the difference in a real workflow
Support rota · sample week
15 January 2026 · illustrative assignments
AgentChatPhoneEmail
AlexUTC
—
—
—
SamUTC
—
—
—
RileyUTC
—
—
—
Live Chat 0/1Phone 0/1Email 0/1
Deficit: 3
Sample data only. Real auto-balancing depends on availability, qualifications and staffing targets; it does not guarantee zero gaps.
Compare your team’s costs
USD / monthDeputy Core
$97.50
$1,170.00 / year
OneRosta Early Adopter Pro
$14.00
$168.00 / year · up to 15 members
$1,002.00 less per year with OneRosta
US Core reference: $6.50/user/month. The draft’s $30 minimum is an unconfirmed assumption. Regional prices and billing terms vary. OneRosta’s $14 rate is a limited launch offer, not a price for unlimited members.
An honest operator verdict
Which tool fits your team?
Choose Deputy if…
- You need attendance and time-clock workflows.
- Meal breaks, overtime and labor rules matter.
- You schedule location-based hourly teams.
- Payroll exports depend on recorded punch times.
Choose OneRosta if…
- You run remote 24/7 support across time zones.
- Your main challenge is covering chat, phone and email fairly.
- Team leads build the rota without a dedicated WFM analyst.
- You want $14/month flat for up to 15 members, with custom Enterprise pricing above 15 members.
Questions about Deputy and OneRosta
A clearer rota for your remote support team.
Test-drive a sample 24/7 schedule. No sales call, credit card or account required.
Limited $14/month launch rate · up to 15 members