Compare the tier you actually need
At the draft’s listed rates, 15 users cost $37.50, $75 or $120 each month. A lower entry price is not the price of every feature.
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Comparison guide · When I Work vs OneRosta
When I Work schedules hourly teams. OneRosta is built for 24/7 remote support.
When I Work offers scheduling, time tracking and team messaging, including for distributed call centers. OneRosta specializes in time zones, support channels and leave-related roster gaps.
$14/month · up to 15 membersNo per-seat feesDemo needs no sign-up
One rota. Every support channel.
Sample coverage targets metLive Chat
00:00–08:00 UTC
1 / 1 assigned
Phone
08:00–16:00 UTC
1 / 1 assigned
16:00–00:00 UTC
1 / 1 assigned
Illustrative roster, not a forecast or an SLA guarantee.
The core difference
Two different approaches to shift scheduling.
When I Work
When I Work is a general hourly-workforce platform with auto-scheduling, OpenShifts, shift swaps, time-off requests and messaging. It can serve distributed teams—not just storefronts.
OneRosta
A lightweight roster for remote support teams. Set hourly staffing targets, balance channel hours, review leave and publish schedules your team can read in local time.
The head-to-head comparison
Different tools, different strengths. Compare the workflow—not just the starting price.
| Capability | OneRosta | When I Work |
|---|---|---|
| Pricing | $14/month flat for up to 15 members | Listed tiers: $2.50, $5 or $8 per user / month |
| Auto-scheduling | Channel-hour Auto-balance on Pro / Enterprise | Auto Scheduling listed in Essentials |
| Timezone switching | Company and local timezone views | Timezone toggle listed in Pro |
| Channel allocation | Chat, Phone, Email and Extra Tasks | Positions, roles and shifts |
| Leave requests | Manager approvals and roster visibility | Built-in requests and approvals |
| Attendance | Coverage planning; no GPS time clock | Time clocks and optional proximity controls |
| Payroll workflow | CSV and Excel exports on paid plans | Time tracking and payroll integrations |
Comparison prepared October 2026. Prices and plan inclusions can change. Illustrative draft assumptions are labeled in the calculator.
What changes for your support team
Support queues, not just positions
Allocate people to live chat, phone and email, with separate hourly coverage requirements.
Clear handovers across time zones
Review the same shift in UTC, New York, Los Angeles or Manila time without changing the underlying roster.
Build a balanced draft
Auto-balance evaluates availability and channel qualifications, then prioritizes agents with fewer assigned hours on that channel.
See the difference in a real workflow
Support rota · sample week
15 January 2026 · illustrative assignments
AgentChatPhoneEmail
AlexUTC
—
—
—
SamUTC
—
—
—
RileyUTC
—
—
—
Live Chat 0/1Phone 0/1Email 0/1
Deficit: 3
Sample data only. Real auto-balancing depends on availability, qualifications and staffing targets; it does not guarantee zero gaps.
Compare your team’s costs
USD / monthWhen I Work
$37.50
$450.00 / year
OneRosta Early Adopter Pro
$14.00
$168.00 / year · up to 15 members
$282.00 less per year with OneRosta
Reference prices are per user/scheduled agent. Confirm current billing terms, plan inclusions, minimums and taxes with the provider. OneRosta’s $14 rate is a limited launch offer, not a price for unlimited members.
An honest operator verdict
Which tool fits your team?
Choose When I Work if…
- You need a general hourly-team scheduling platform.
- Time clocks and attendance are part of your workflow.
- Payroll integrations matter as much as staffing.
- You want messaging and multi-location workforce tools.
Choose OneRosta if…
- You run remote 24/7 support across time zones.
- Your main challenge is covering chat, phone and email fairly.
- Team leads build the rota without a dedicated WFM analyst.
- You want $14/month flat for up to 15 members, with custom Enterprise pricing above 15 members.
Questions about When I Work and OneRosta
A general shift scheduler or a roster built for support?
Test-drive a sample 24/7 schedule. No sales call, credit card or account required.
Limited $14/month launch rate · up to 15 members